Frequently Asked Questions
Product & Material
Yes, our jewelry is designed to be anti-tarnish, meaning it will maintain its finish for several months with proper care. However, it is not waterproof and may wear off sooner if exposed to water, sweat, or chemicals.
Our pieces are crafted from high-quality stainless steel or gold-plated brass, but they are not made of solid precious metals like pure gold. To extend their longevity, we recommend avoiding exposure to moisture, perfumes, and harsh environments.
With the right care, our jewelry can last for atleast 12 – 18 months and more, but natural wear over time is expected. This applies to our chains as well.
To ensure the longevity of your jewelry, follow these care tips:
- Keep it dry: Avoid exposing it to water, perfumes, lotions, or sweat. Occasional contact is fine, but regular exposure can affect its shine over time.
- Store it properly: Keep your jewelry in a zip-lock bag, airtight container, or a jewelry box to prevent oxidation and scratches.
- Clean it gently: Use a soft microfiber cloth to wipe off any dirt, oils, or fingerprints. For deeper cleaning, use mild soap and water, then dry it thoroughly.
- Avoid chemicals: Keep your jewelry away from harsh chemicals, including household cleaners, chlorine, and beauty products.
- Remove before activities: Take off your jewelry before swimming, showering, working out, or doing household chores to maintain its finish.
We use real dried flowers in all our resin jewelry, preserving their natural beauty in each piece. The metal components are either stainless steel or gold-plated brass, as specified in the product description.
All materials used in our jewelry have anti-tarnish properties and are hypoallergenic, making them safe for sensitive skin and long-lasting with proper care.
Our jewelry is anti-tarnish and designed to last, but it is not waterproof. Since our pieces are not made of solid precious metals, we recommend avoiding prolonged exposure to water to maintain their quality and longevity.
Occasional contact with water is fine, and washing it once in a while won’t cause immediate damage. However, the more frequently your jewelry is exposed to water, the shorter its shelf life will be. To keep it looking its best, always dry it thoroughly and store it properly after any exposure.
Yes! We offer a few customization options on our website:
Puzzle Initial Stamped Jewelry: You can personalize our necklaces or bracelets with your initials, making them a unique keepsake.
Birth Moon Collection: This collection is fully personalized, featuring a resin-encased moon phase based on your birth date.
Orders & Shipping
All shipping details, including processing times and estimated delivery, can be found here.
Yes, we do! However, international shipping costs vary depending on the destination country. Additional charges may apply at checkout. Please direct message us on Instagram.
Absolutely! You can track your order using this tracking link. Simply enter your Order ID to get real-time updates on your shipment.
Just enter your Order ID and contact number in the contact form, and our team will check the status and reach out to you as soon as possible.
Yes! We offer gift packaging for an additional ₹80. It includes a premium gift box with a metallic flap, making it perfect for special occasions.
Returns & Exchanges
We do not accept returns or exchanges unless you have received a damaged or incorrect product.
In such cases, we require:
- An unboxing video (starting from opening the sealed mailer).
- Clear pictures as proof of the issue.
Once verified, we will arrange a replacement or refund as needed. Thank you for your understanding! 💛
We do not allow cancellations as our team begins working on your order immediately. Each piece is specially handcrafted for you, and to respect the time and effort put in by our team, we are unable to make any changes or cancel an order once it has been placed. We appreciate your understanding and support for our small business! 💛
If you receive a damaged or incorrect item, please provide:
- An unboxing video (starting from opening the sealed mailer).
- Clear pictures as proof of the issue.
Once we verify everything, we will arrange a reverse pickup and redispatch the correct item within 5-7 days.
Payments & Discounts
We currently accept only online payments. Our payment gateway is securely powered by Razorpay, offering multiple payment options for your convenience.
Yes! You get 10% off on your first order and enjoy free shipping on orders above ₹1500.
Miscellaneous
In most cases, we do not restock. However, if there is significant demand for a product, we may bring it back. You can always direct message us on Instagram regarding the same.
Follow us on Instagram @cactuss.in and turn on post notifications—we post regularly and keep our audience updated on new launches and collections.
Yes! We accept bulk orders. For more details, feel free to reach out to us via email at [email protected]